From First Contact
to Repeat Order.
Every order follows a clear, proven path -- whether you need stock today or you're specifying a full project. We own the process end to end so your delivery lands on time, on spec, and with full documentation.
Two Entry Paths
choose your routeTell us what you need and we'll match the right workflow. Both paths converge at the same rigorous fulfilment process.
Path A -- Quick Stock & Price
Stock · Replenishment · Urgent Orders
You know what you need. We give you availability, reference pricing, MOQ and lead time -- fast. No lengthy questionnaire before you get the basics.
- 1 Product type confirmed
- 2 Stock status checked
- 3 Reference price & MOQ shared
- 4 Lead time confirmed → proceed
Path B -- Project & Requirement
Projects · Tenders · Technical Specs
You have a project with specific application, area, technical requirements or certification needs. We work through the spec before we quote -- so the price is real and the product fits.
- 1 Application & sport confirmed
- 2 Area, thickness & technical requirements
- 3 Certifications & compliance checked
- 4 Project deadline & destination locked
Both paths converge at Exact Specification -- then follow the same rigorous fulfilment steps below.
Order Fulfilment
14 steps · zero gapsEvery order follows this sequence. Nothing ships without passing every checkpoint -- your project and your reputation depend on it.
Exact Specification
Product, application, indoor/outdoor, thickness, colour, pattern, quantity, accessories, certification and destination are all locked before any price is finalised.
Sample -- If Needed
New clients, new projects, new colours or consultant-driven approvals get a physical sample. Standard small samples are free; customer covers courier. Repeat orders on the same spec can skip this step.
Formal Quotation
A complete quotation covering product, specification, unit price, quantity, trade term, packing, lead time and any applicable certifications. Prices are real -- not placeholders.
Negotiation
Price, quantity, payment terms, delivery schedule and any special commercial conditions are aligned. Standard products and normal quantities can be confirmed directly; special terms require internal sign-off.
Proforma Invoice (PI)
A signed PI confirms every commercial and technical detail -- product, spec, price, quantity, trade term, payment schedule, lead time and shipping marks. This is the binding order document.
Payment
Default: 50% T/T prepayment to start production + 50% balance before shipment. L/C accepted on a per-order basis. Production is only scheduled after the agreed prepayment is received and confirmed.
Stock Preparation / Production
In-stock orders are prepared immediately. Custom orders enter the production queue once payment is confirmed. Lead time depends on product, specification, customisation level and quantity -- confirmed per order.
Quality Control
Internal QC before every shipment: thickness, colour, pattern, density, dimensions and packaging are checked against the confirmed specification. Production, finished-goods and packing photos or video provided on request. Third-party inspection can be arranged.
Accessories · Line Marking · Packing
Welding rods, tape, edging and adhesive are packed with the main goods. Line marking is completed at the factory before shipment, or full dimensions and layout guidance are provided for on-site installation. All items are packed to export standard.
Shipping Arrangement
Default trade term is FOB Chinese port. If you have a nominated forwarder we coordinate directly with them. Where needed, we assist in arranging sea freight, rail or combined transport. Booking, container loading and vessel cut-off are tracked by your sales contact.
Export Documents
Commercial Invoice, Packing List, Bill of Lading, Form E (ASEAN/China FTA), Shipping Marks, HS Code confirmation, Test Reports and Certificates. Every document is checked for accuracy before release -- errors here cost you time and money at customs.
Arrival & Customs Support
We track the shipment and stay available through arrival. If customs require additional technical data, product descriptions, certificates or clarifications, we respond immediately. Shipment is not the end of our responsibility.
After-sales
Any issue reported after delivery is investigated with order details, batch reference, photos and installation information. Responsibility is assessed -- product, packing, transport, installation or usage -- before a resolution is offered. Replacement, replenishment, credit or compensation are available where responsibility is confirmed.
Repeat Order
Established clients skip introductions, product education and repeat samples. Every new order still confirms current price, stock, lead time, payment and shipping terms. New products, specs or projects re-enter the full process. The goal is a supply relationship that compounds over time.
The Full Picture
inquiry → repeat orderTwo entry points. One rigorous fulfilment pipeline. Your dedicated sales contact owns every step.
Entry A
Quick Stock & Price
Product → Stock → Price → MOQ → Lead Time
Entry B
Project & Requirement
Application → Spec → Technical → Certification → Schedule
Spec & Sample
Quote & Negotiate
PI & Payment
Produce & QC
Pack & Ship
Docs & Customs
After-sales & Repeat
One Contact
Inquiry to repeat order
Full Documentation
CI · PL · B/L · Form E
QC at Every Gate
Spec verified before ship
Built for Repeat
Stable supply, stable margin
Ready to start
your order?
Tell us your product, application and quantity. We'll come back with stock status, pricing, MOQ and lead time -- or a full project specification if that's what you need.
- Fast response on stock & price
- Technical support for project specs
- Samples available for new projects
- Full documentation & certifications
Request a Quote
Sportaflor · Our Process
Right product. On time.
Full documentation. Every time.
PVC · Rubber · PP · Commercial Vinyl · Soundproofing